Admin & Staff Onboarding 

1. Activate Your NYU Account

Before accessing Stern systems, you must activate your NYU account.

You should have received:

• NYU NetID (e.g., abc123)

• University ID (e.g., N#########)

Use this information to activate your account through NYU’s account activation portal, start.nyu.edu.

Your NYU credentials provide access to both University-wide and Stern-specific systems.

For the onboarding article regarding your NYU and Stern account, please refer here.

2. SternLife Dashboard 

The SternLife Dashboard is your central homepage for Stern applications and services.

From here, you can access:

• Stern applications

• Internal tools and systems

• Quick links to frequently used resources

We recommend bookmarking this page for daily use.

3. Email & Collaboration Tools (Stern G Suite)

As a Stern staff member, you have access to:

Gmail:

• Your Stern email account (different than your normal NYU email)

• Optional vanity email (if applicable)

Google Shared Drives:

• Departmental collaboration spaces

• Shared team documents and files

Access to specific Shared Drives may require supervisor approval.

4. Requesting Access to Systems & Resources

Some systems require manager approval before access is granted.

Your supervisor may submit requests to Stern IT for:

File & Storage Access

• Network Drives

• Google Shared Drives

Communication Services

• Telephone line (via NYU IT)

• Zoom recording permissions

• Zoom webinar licenses

• For the onboarding article regarding your NYU Zoom account, please refer here.

Academic & Administrative Systems (if applicable)

• Brightspace access

• EMS delegated access

Directory & Group Access (Grouper)

• Faculty Directory updates (Fac_dir / Faculty Bio)

• Group membership access

If you are unsure what access you need, please consult your supervisor.

5. Software Access

Certain licensed software requires a request and approval process.

Examples include:

• Adobe Creative Cloud

• Specialized Stern or NYU applications

Contact Stern IT or submit a request through the IT service portal for assistance.

6. Hardware Setup & Endpoint Support

New Computers

All new machines MUST be imaged by Stern IT to comply with NYU security standards and policies.

Stern IT Service Desk will get an automated ticket when the new machine is purchased. 

Reassigned Computers

If you are receiving a previously used machine:

• The device must be fully backed up before reassignment

• The device will be reimaged for security compliance

• Apple devices must have the Apple ID removed and Activation Lock disabled

Desk Setup Assistance

Stern IT can assist with:

• Docking station setup

• Monitor configuration

• Peripheral installation (keyboard, mouse, webcam)

7. Network Connectivity (Ethernet)

For ethernet connectivity,

• Check that the network jacks are working is to connect to the your office phone

• If your office phone turns on and is able to make outgoing calls, then the network jack is activated. 

Please let Stern IT know if that is not the case or if the phone is working but the device's network connection is still not working.

8. Printing Support (Pharos)

Stern departments uses Pharos for printing services.

Stern IT can assist with:

• Pharos setup

• Driver installation

• Troubleshooting printing issues