NYU Stern Information Technology

IT Advisory

Stern services disruptions will appear here and on Sternlife.

For NYU IT Service Status, please visit the NYU IT Service Status page

Fall 2021 Helpdesk Update

For all Stern community members who need helpdesk service:

For the safety of our staff and the Stern community, walk-ins are by appointment only.

If you need assistance, please feel free to call or email our office and we can provide remote support or information through our ticketing system.

If we are unable to resolve the issue remotely, or if additional in-person assistance is needed, please schedule an appointment by replying to your ticket, or by calling us at 212-998-0180

New to Stern?

Please click the link below so that you can setup and start getting the most out of your Stern account

Getting Started with Stern

NYU Telework

Please click the link below to learn more about the resources available to you when working remotely

NYU Telework

How Can We Help You?

Zoom Resources


The Learning Sciences Lab has put together a site with many Zoom resources and frequently asked questions, located at:

NYU has also provided a getting started guide to Zoom (login with your NYU NetID & Password required):

There is also video tutorial designed to help faculty use NYU Zoom for online meetings with students located at:

Please note that recording privileges have been granted for all NYU faculty Zoom accounts for Spring 2020


How do I login to Zoom?

You can login to Zoom via one of two methods:

  1. On the web - "nyu.zoom.us"

  2. Using the desktop application - by clicking on the "Sign in with SSO" button and using your NYU credentials


Please note that we recommend you use the Zoom desktop application for meetings/classes as it offers more functionality than the browser version.

How do I access cloud recordings from my classes?

  1. Click Cloud Recordings in the Zoom tool in the course site

  2. Find the recording you want to view and click the play icon

  3. If you are redirected to a Zoom sign-in page, click Sign-in with SSO

  4. Type nyu in the company domain field

. You should now be able to view the recording

Am I able to record meetings on Zoom?

Yes, please fill out the form below to request recording privileges