Stern IT Supported Hardware and Software
I. Student Laptop Support
1. Stern’s Supported Services:
Stern Google Suite via IE or Firefox
Wireless network connectivity
Printing via Papercut
Apps@Stern via IE or Firefox
Stern web applications via IE or Firefox
2. Stern Supported Hardware:
Dell Latitude E7470 - Stern Recommended Notebook Intel® Core™ i7-6600U (Dual Core, 2.6GHz, 4MB cache)
Windows 10 Professional, 64-bit, English
8GB (1x8GB) 2133MHz DDR4 Memory
M.2 256GB SATA Class 20 Solid State Drive (400-AHCC)
(14.0") HD (1366x768) Non-Touch Anti-Glare LCD with Camera/Mic (391-BCFM)
Primary 3-cell 37W/HR Battery
65W AC Adapter
Intel Dual Band Wireless 8260 (802.11ac) W/ Bluetooth
Pro Support Plus : 4 Years Dell Latitude E7450 - Stern Recommended Notebook Intel® Core™ i7-5600U Processor (2.6 GHz, 4M Cache)
Windows 7 Professional, No Media, 64-bit, English
8GB (1x8GB) 1600MHz DDR3L Memory
256GB Solid State Drive Mini-card
14.0" Non-Touch FHD (1920x1080) Anti-Glare WLED LCD
Webcam and Mic
4-cell (54 W/HR) Battery
65W AC Adapter
Intel Dual Band Wireless-AC 7265AC 802.11ac/a/b/g/n 2x2 + Bluetooth 4.0 LE Half Mini Card
Pro Support Plus : 4 Years Dell Latitude 5450 - Stern Recommended Notebook Intel® Core™ i7-5600U Processor (2.6GHz, 4M cache)
Intel® Core™ i7-5600U Processor Base, Nvidia GeForce 840M 2G Discrete Graphics
Windows 7 Professional, No Media, 64-bit, English
8GB (1x8GB) 1600MHz DDR3L Memory
500GB 2.5inch Serial ATA (7,200 Rpm) Hard Drive
14.0in FHD (1920x1080) Anti-Glare LCD
Webcam and Mic
4-cell (51W/HR) battery
65W A/C Adapter
Intel Dual Band Wireless-AC 7265AC 802.11ac/a/b/g/n 2x2 + Bluetooth 4.0 LE Half Mini Card
Pro Support Plus : 4 Years Dell Latitude E6320 – Stern Recommended Notebook
Intel Core i5-520M Dual Core 2.60GHz
13.3" WXGA(1366x768) Anti-Glare LED
4.0GB, DDR3-1333 SDRAM, 2 DIMMs
9-cell (90Wh) Lithium Ion Battery
Dell Latitude E6330 – Stern Recommended Notebook
Intel Core i5-3320M Dual Core 2.60GHz
13.3" WXGA(1366x768) Anti-Glare LED
4.0GB, DDR3-1600MHz SDRAM, 2 DIMMs
Centrino Advanced N 802.11 n wireless card
Apple MacBook 13”
MacBook Pro 2.53GHz Intel Core 2 Duo - Aluminum Casing
4GB RAM (2 DIMMs)
250GB Serial ATA Hard Drive
No Floppy Drive
802.11n Airport Extreme wireless card
Superdrive 8x (DVD±R DL/DVD±RW/CD-RW) drive internal
NVIDIA GeForce 9400M (256MB)
SD card slot
Bluetooth 2.1+EDR
Built-in iSight Camera
Illuminated Keyboard
13.3-inch (diagonal) glossy display
Apple MacBook 15”
MacBook Pro 2.66GHz Intel Core 2 Duo Aluminum Casing
4GB RAM (2 DIMMs)
320GB Serial ATA Hard Drive
No Floppy Drive
802.11n Airport Extreme wireless card
Superdrive 8x (DVD±R DL/DVD±RW/CD-RW)
NVIDIA GeForce 9400M (256MB)
NVIDIA GeForce 9600M GT (512MB)
SD card slot
Bluetooth 2.1+EDR
Built-in iSight Camera
Illuminated Keyboard
15.4-inch (diagonal) glossy display
Apple MacBook Pro13”
2.9GHz Dual-core Intel Core i7 – Aluminum Casing
8GB 1600MHz DDR3 SDRAM
750GB Serial ATA Drive @ 5400 rpm
No Floppy Drive
802.11n Airport Extreme wireless card
Superdrive 8x (DVD±R DL/DVD±RW/CD-RW)
Bluetooth
802.11(n) Wifi
Built in Facetime HD Camera
Built-in 10 hr battery
13.3-inch (diagonal) glossy display
Basic Support:
All other laptops running Stern Supported Software
Unsupported:
Laptops not running Stern Supported Software.
3. Stern Supported Software:
English Language version of any of the following:
Symantec Endpoint Protection
II. Desktop Support
1. Stern Supported Hardware:
Dell Optiplex Desktop computers
Dell Latitude Laptop computers
All other Dell desktop, laptop and Netbook computers
Non-Dell Desktop, Laptop and Netbook Computers. This includes (but is not limited to) these brands:
Apple Macintosh Desktop Computers
Apple Macintosh Laptop Computers
Hand-Held Devices (configuration and setup of email and calendar only). Currently supported:
Blackberry
iOS devices
Android
HP Laserjet Printers
HP Deskjet Printers
Non-HP printers
Multi-function printers
Scanners
Unsupported (No support):
Equipment not purchased through Stern or used for Stern business use
Fax Machines
Photocopiers
Wireless Printers
Unauthorized networking equipment (hubs, routers, etc.)
Hand-held devices not specified on the supported hardware list
2. Stern Supported Software:
English Language version of any of the following (32-bit or 64-bit), Professional Edition and above:
Windows 7
Note: Windows 10 is not fully supported by Stern IT at this time and Stern and NYU software and services may not be compatible with Windows 10.
Symantec Endpoint Protection
English Language version of any of the following (32-bit or 64-bit), Home or Starter:
Apple MAC OSX 10.6 - 10.12
Microsoft Office 2007/2010/2013/2016
Mozilla Thunderbird
Mozilla Firefox
Internet Explorer
Adobe reader DC
Roxio Creator
Cyberlink Power DVD
Installation Only Support:
Applications include but are not limited to the following:
Adobe Acrobat Professional
Google Chrome
Itunes
WinSCP
Advance
Oracle
Adobe Photoshop
Dragon Naturally speaking
VMWare Fusion for MAC
Paralells for MAC
Unsupported (No support):
All other applications, which include but are not limited to the following
Linux/Unix Operating Systems
Dual/Multi-boot Computers
Client re-Partitioned Hard drives
Internet shareware/freeware applications
Non-Work related applications
Service and OS related issues for handheld devices.
Chat Programs (Skype, Messenger etc)
Research Applications. Please refer to the Research group for support with these applications (research@stern.nyu.edu). These applications include, but are not limited to, the following:
SAS
SPSS
STATA
MATLAB
MINITAB
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